My Order & Ordering

I'VE MADE A MISTAKE ON MY ORDER, CAN I AMEND/ CANCEL THIS?

If you have already paid for your order, only delivery details can be amended. If you wish to amend items purchased your original order will need to be refunded and you will need to place a new order. Please contact us here, quoting your order number and the amends you wish to make. We will advise you if we are able to make the amends and if any further actions are necessary. 

Our orders are processed automatically and cancellations are not always possible if the order has reached our warehouse. If you contact us here, quoting your order number we will advise you on the progress of your order and assist with your request. 

I HAVEN'T RECEIVED AN ORDER CONFIRMATION, HAS MY ORDER BEEN PLACED?

We do sometimes have technical glitches where our systems don’t send confirmation emails. If you contact us here quoting your name we will be able to advise whether we have received your order. 

I'M HAVING ISSUES PLACING MY ORDER!

We’re sorry you’re having issues placing your order. Please contact us here with a detailed description of your issue, as well as what device you are on (iPad/tables, mobile, desktop computer etc.) and what browser you are using (safari, internet explorer, google chrome etc.). 

Services

HOW DO I GET IN TOUCH?

You can contact us using the quick chat function at the bottom right hand side of the screen to directly speak to a member of the team. Please note we will only be available to reply between 9am-5pm (9am-3pm on Friday). Alternatively, you contact us at hello@finebedding.co.uk and our customer service team will get back to you as soon as possible. 

HOW DO I UNSUBSCRIBE FROM YOUR EMAILS?

You can unsubscribe from our newsletter by clicking the link at the bottom of any of our emails. 

WHERE CAN I FIND YOUR SIZE GUIDE?

Our size guide appears under every product page on the website, if you scroll down to the bottom right hand side of the page. 

WHAT TYPES OF PAYMENT DO YOU TAKE?

We accept the following forms of payment – Visa, Visa Debit , Mastercard , Maestro , Paypal. 

WHO ARE YOUR APPROVED STOCKIST/SUPPLIERS?

Our approved stockists can be found here. 

DO YOU TAKE PAYMENT OVER THE PHONE?

We are unable to take any payment over the phone due to security and fraud prevention procedures. If you are struggling to make a payment online, please contact us here.