Your order is processed as soon as it comes to us and we aim to deliver your order up to 5 working days after the order has been dispatched. If you still haven’t received your order after two weeks, please contact us. 

Yes, you can track your order if you have provided us with a mobile phone number. The courier will send you a message with a link to track and make amendments to your delivery. 

Of course, please contact us here including your name and your order number and we will contact the courier on your behalf. We cannot rearrange deliveries for you. This will need to be done via the courier’s own method, which is usually via their website. 

The courier should leave a card to let you know they have called with details of how to contact them to arrange a re-delivery. More details here.

Standard delivery costs £4.95 for orders below £75. Please note that for shipping to areas outside the UK mainland, additional charges will apply as follows: Northern Ireland - £5.85; Remote areas - Scottish Highlands and Islands* - £9.20 (allow 3-5 working days for delivery); Isle of Man - £12. For more details on affected areas, please refer to our Delivery & Return Policy.

You are able to return your item if it is unused and sealed in its original packaging within 30 days of the original purchase for a refund.

Apologies, if you believe you have received the incorrect item. Please email our support team at hello@finebedding.co.uk quoting your order number and the picture of the wrong item you have received and we will be happy to exchange. 

We do not have physical stores. Any items purchase in store will need to be returned to the store where you purchased it, as your contract is with them. The store can contact us to discuss returns if necessary. 

A refund can take up to 14 days and this can differ depending on your bank.